Policies

Shipping

As standard, I ship all my packages via Canada Post regular mail - tracked shipping is NOT included. If you would like your order to be tracked and insured against loss or damage, please select the upgraded shipping option when checking out.  If you elect for standard shipping, you acknowledge this risk and will not hold Shell's Scribbles responsible in the unlikely event that your package becomes lost or damaged during transit.  

I do my best to ensure your package reaches you safely and in a timely manner.  Regular sticker orders are shipped in a rigid mailer to help ensure that your items arrive in perfect condition.  Orders that include washi tape and pens are shipped in a bubble mailer with a 4x6 postcard to keep them secure.  

Customs and Import Taxes

Orders shipped to countries outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. These fees are the responsibility of the buyer. 

Returns, Exchanges and Cancellations

Items can be returned in original/brand new condition at the expense of the buyer within 30 days of purchase for a full refund or exchange. A refund will only be issued once the item(s) have been returned back to us in original condition less the shipping charges.

Item(s) you are returning must be packaged securely to avoid damage.

*** Please Note ***

Custom orders are non refundable.

If you wish to cancel your order please contact me immediately.  If I have not started the process of fulfilling your order I will be happy to issue you a refund.

Your Privacy

Your personal information provided at the time of checkout is used to ship your orders, for promotional offers (via email if you have signed up to be a part of the mailing list) and to contact you via email if I have any questions or concerns regarding your order.  Your personal information will not be forwarded to any third parties.